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Frequently asked questions

Are your pieces made from real gold and diamonds?

Yes. All our jewellery is made from 18k gold & real diamonds

How can I verify the authenticity of the materials used in my jewellery?

We provide a IGI certificate for all our diamond jewellery which certifies the diamonds quality & quantity. Similarly, the gold used in jewellery is 18k & hallmarked

Do you offer custom jewellery design services?

Yes.We have an advantage of havimg our own karigars & manufacturing set up to get everything & anything customised too.

Can I get jewellery appraisals and certificates of authenticity with my purchase?

You dont have to seperately pay or ask for any authenticity certificates. With every purchase made, we also deliver the required certificates along with the product, at no additional cost.

Do you provide a warranty on your jewellery pieces?

The certificate provided with each product in itself is a warranty for the jewellery you purchase

Are there any special instructions for shipping and handling of delicate pieces?

No. You don’t have to worry one bit about the safety of your purchased items. We have an extremely professional team handling all our deliveries, making sure you receive your order safely & secure.

Do you offer engraving services for personalized items?

Yes. We do offer engraving services too. You can get in touch with us via email or call & we will be at your disposal

Can I schedule an appointment to view a piece in-store or virtually?

Absolutely. It will be our pleasure to host you at the store or virtually. You can get in touch with us via email or call & we will be at your disposal

How can I stay updated on your latest collections and promotions?

You can follow us on instagram, facebook, threads to keep your self updated. You can also register with us & become a member of the Houze to get all the latest updates & offers

What payment options do you accept?

We accept online payments through UPI payments, internet banking, all debit cards, credit cards, USD cards, forex cards. We also accept cash on delivery

Do you have a buy-back or upgrade program for jewellery?

Yes absolutely. You can always change your look by exchanging your old item with our newer designs. We also buy back your old jewellery purchased from us. Please check our policies for more details. 

Can I request a specific gemstone for a piece of jewellery?

Absolutely. We also deal in all kinds of gemstones like ruby, emerald, saffire,amethyst, coral, moti and the others. We also provide gemstones needed for astrological purposes. Please contact us for you needs & we will be there at your disposal

Do you provide solitaires?

Yes. Ring up on our number and we promise to give you the best possible deal for your beloved solitaires.

Do you offer international shipping?

Yes, we also deliver products outside India. The delivery charges for shipping outside India are different

Do you offer resizing services for rings and bracelets?

Yes. You can always send your products to us for resizing. we will always be there at your disposal.

How can I track my order and shipment?

You will receive an email from our end confirming the order & after that you will also get a SMS redaringwhen the product has left for delivery. And you will also be able to track the shipment via the SMS you will recieve

Do you have any installment or layaway plans?

Yes. Refer our Monthly Investment Scheme to know more. ( put MIP link)

Are there any customer loyalty programs or membership benefits?

No. Unfortunately we do not have any such programs for our memebers. But we promise we wont make you wait long.

What should I do if I receive a damaged item?

You can always return the products purcahed to us within 7 days & we will not charge you for anything

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